Contact us

Close-up of the globe in the quad at Goodenough College's London House

For general enquiries, please call our switchboard on +44 (0) 20 7837 8888 or write to us at Goodenough College, Mecklenburgh Square, London, WC1N 2AB, United Kingdom.

We offer tours of the College on the first Saturday of every month from June-September.

For students looking to apply to Goodenough College

Please visit Apply to Goodenough to find out how to apply for accommodation at the College.

If you have further questions please email admissions@goodenough.ac.uk

For students looking to apply to Goodenough College

Other contact information

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Claims under Employers or Public Liabilities – any such claims in respect of Goodenough College, The Goodenough Hotel, London or The Burn should be made by email to the College Governance Officer at governance@goodenough.ac.uk.

Any enquiries regarding College student accommodation should be sent to admissions@goodenough.ac.uk

Any enquiries regarding venue hire of College space for events should be sent to events@goodenough.ac.uk

Any enquiries regarding bookings at The Goodenough Hotel, London should be sent to reservations@goodenough.ac.uk

Complaints and feedback

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Goodenough College is committed to providing high-quality services, facilities and accommodation. We welcome feedback and aim to resolve concerns fairly, promptly and transparently. We view complaints as an opportunity to improve our services and the experience of Members, residents, visitors and our local community.

How to raise a concern
We encourage concerns to be raised informally in the first instance wherever possible, as many issues can be resolved quickly without the need for a formal complaint.

Current Members
Please contact the member of staff responsible for the service concerned. If you are unsure who this is, please speak to your House Administrator.

Applicants and scholarship applicants
Please contact Iwona Newton, Deputy Registrar, at Iwona.Newton@goodenough.ac.uk.

Local residents and neighbours
Please contact the Reception Duty Manager at receptiondutymanagers@goodenough.ac.uk.

When contacting us, please provide:

  • Your name and contact details;
  • Details of the issue or complaint;
  • Relevant dates and supporting information; and
  • The outcome you are seeking.

Formal complaints
If a matter cannot be resolved informally, or if informal resolution is not appropriate, a formal complaint may be made under the College’s Complaints Procedure.

The College will acknowledge formal complaints within three working days and will normally provide a substantive response within ten working days. Where additional time is required, we will explain the reason for the delay and provide an anticipated response date.

If you are dissatisfied with the outcome of a formal complaint, you may request a Stage 2 review in accordance with the Complaints Procedure.

Complaints Procedure
View or download the full Goodenough College Complaints Procedure

National Code for Assured Accommodation
Goodenough College is a member of the National Code for Assured Accommodation. Information about external complaints procedures and referral to the National Code is available in the Complaints Procedure.