Day Receptionist

Goodenough College is an educational charity, providing accommodation to international postgraduate students (we call them Members) and their families in a friendly and collegiate setting across a picturesque London Square. The College offers a variety of accommodation options from shared single rooms, ensuite rooms and family flats, alongside grand halls, libraries, and common rooms. The College’s mission is to create a stimulating, inclusive and supportive residential community.

The College is recruiting for two Day Receptionists to work different shift patterns throughout the 40-hour working week. Hours will be 7.00am to 3:00pm or 3:00pm to 11.00pm.

Main purpose of the role:

• Ensuring our Members and visitors receive a professional, warm, and individual welcome that leaves a lasting positive impression.
• Answering telephone enquiries in a professional manner, manage check-in and check-out procedures, and handle mail and deliveries.
• Assisting Members with luggage storage, responding to a variety of requests and managing invoicing, payments, and cash operations.
• Reporting facilities and maintenance issues to the Helpdesk.
• Ensuring the reception area is always staffed and welcoming.
• Demonstrating confidence in using various IT systems.

Experience/Skills required

• Substantial Reception experience, preferably gained within a 3- or 4-star hotel reception or a comparable corporate/hospitality setting.
• IT literate, proficient in MS Office Suite, including Microsoft Outlook, and familiar with hotel booking systems.
• Exceptional written and spoken communication skills.
• Demonstrable outstanding customer service abilities.
• Self-motivated, well-organised and able to multitask.

The College offers a salary of £29,588.00 per annum, 26.5 days annual leave, free meals when working on site, Medicash and discounted stays at the nearby Goodenough Hotel.

To apply, please email your CV along with a short paragraph, setting out why you are applying and your relevant experience to Zakiyah Kihl, HR Manager at jobs@goodenough.ac.uk

This recruitment is ongoing, and we may shortlist and interview candidates who meet the specifications for the role. The vacancy will close once the positions are filled.

Previous applicants need not apply.

Applicants must provide evidence of the right to live and work in the UK.

Goodenough College is committed to and proud of its equality of opportunity and diversity in employment. We welcome all applicants. If invited to interview, please let us know of any specific access requirements you may have.

For further details and information on this post please download the job description below: