Day Receptionist

Goodenough College, based in Central London, Mecklenburgh Square, offers a vibrant and secure accommodation to approximately 700 international post-graduate students (we call them Members) and their families in beautiful historic buildings. The College’s aim is to create a stimulating and inclusive residential environment through a well-planned programme of lectures, dinners, concerts and social activities. The College also owns the nearby 4* Goodenough Hotel. The Hotel’s income makes a financial contribution to the charitable activities of the College to encourage and assist the education of our Members.

The College is now seeking a Receptionist to join its College Reception team to deliver a professional and friendly service to Members, guests, and visitors.

Working hours: 40 hours per week on a rota basis including weekends and bank holidays. The shift pattern involves working between 7.00am – 3.00pm or 3.00pm – 11.00pm or any eight-hour shift within these hours when required for operational reasons.

Some key responsibilities

• Deliver a warm, professional, and personalised welcome to all visitors and College Members.
• Manage reception duties including check-ins, check-outs, telephone enquiries, and secure luggage storage.
• Handle mail and deliveries efficiently and maintain a neat, welcoming reception area.
• Respond helpfully to a wide range of Member and guest requests, ensuring excellent front-of-house service.
• Accurately process payments, invoicing, and cash handling.
• Participate in training to become a qualified First Aider and Fire Marshal.

 Person specification

• Relevant qualifications in hospitality or customer service (NVQ or equivalent), or demonstrable experience in a similar customer-facing role, ideally within hospitality, education or front-of-house services.
• Familiar with reception operations including check-ins and check-outs.
• Excellent communication and interpersonal skills, with a warm, professional, and guest-focused approach.
• Confident using IT systems, including Microsoft Office and hotel or PBSA software.
• Well organised, self-motivated, and able to manage multiple tasks calmly under pressure.
• Flexible team player with a positive attitude and willingness to undertake cross-training and additional duties.
• Discreet and respectful of confidentiality, especially when supporting College Members and handling sensitive information.

To apply, please begin by reading the full job description and person specification. Then, submit your CV along with cover note;  this note must highlight your  relevant skills and experience. Please send your CV to Zakiyah Kihl, HR Manager email: jobs@goodenough.ac.uk  

Closing date 10 am, 30 April 2026.  We will review applications as they come in. We reserve the right to shortlist suitable applicants and conduct interviews before the closing date.

Applicants must be able to provide evidence of their right to work in the UK.

If you have access requirements, please inform us prior to the interview.