Head of Reception Services

Goodenough College is seeking a proactive and experienced team leader to deliver our front-of-house operations and manage day-to-day security and fire safety across our College buildings.

As the Head of Reception Services, you will be responsible for managing our 24/7 reception team, assisting a diverse range of customers, from College residents and staff, to visitors, contractors and external clients. Your role will encompass key operational responsibilities, including fire safety, security and team performance management. You will work with the Estates team to support the College’s physical estate.

The role will require some (rostered) evening and weekend work to ensure the delivery of high-quality reception services and support to key College activities.

Key Responsibilities:

• Front-of-House Management:Oversee the efficient delivery of reception services, working closely with Duty Managers to embed high service standards.
• Customer Service Excellence:Establishing customer service standards and procedures in line with the National Code.
• Operational Management:Manage the demands of seasonal accommodation, support the College with statutory and regulatory compliance for fire and building safety, and oversee day-to-day security operations.
• Team Leadership:Lead and manage the Reception team, ensuring consistent service delivery.
• Fire Safety:Act as Head Fire Marshal, plan and execute building evacuations, and conduct regular fire safety inspections.
• Compliance and Reporting:Train staff on building safety, manage compliance activities, and report on service performance and safety incidents.

Person Specification:

• Strong interpersonal skills, including experience of leading and motivating teams in fields such as front-of-house, facilities or estates.
• Experience of managing public-facing services, delivering service improvement
• Experience of managing fire safety in residential or commercial buildings
• Experience of managing budgets and business planning.
• Proven organisational, investigative and analytical skills.
• [Desirable] Professional qualification in facilities or hospitality management.
• [Desirable] Membership of a recognised institute e.g. IWFM, Institute of Hospitality.

This is a unique Front of House management opportunity with diverse and stimulating responsibilities, and a key position within an enthusiastic and successful wider College staff team. It should appeal to potential applicants from a wide range of customer-facing roles.

To apply, please send your CV, with a covering letter (maximum two sides) setting out your suitability for the role, relevant experience  and skills and your motivation for applying. CVs sent without this cover letter will not be considered. Applications must be emailed to Zakiyah Kihl, HR Manager at jobs@goodenough.ac.uk

This vacancy will close at 10am on Friday 25 April although we may close it early if we receive a high number of applicants. Previous applicants need not reapply.

Applicants must provide evidence of the right to work in the UK.

Goodenough College is committed to and proud of its equality of opportunity and diversity in employment. We welcome all applicants. If invited to interview, please let us know of any specific access requirements you may have.