College awarded Platinum Certification in Global Student Living Index
Goodenough College is pleased to announce that it has received Platinum Certification and a Net Promoter Score (NPS) of +66 for its accommodation in this year’s Global Student Living Index (GSLI) – as well as being shortlisted for the 2023 Best Specialist Housing (UK and Ireland) award.
In scoring accommodation providers the GSLI relies on direct feedback by students and measures seven key elements in the customer experience, including condition and quality, bedroom, value for money, student care and support, recycling and environmental, overall management and Internet access.
The College’s score is exceptional when benchmarked across the sector and is even better than last year’s high rating. Across the UK and Ireland, a total of 21 universities and 30 private operators achieved some level of GSL Certification, but only one university and five providers were awarded the coveted Platinum Certification.
In addition, the College achieved a 51% response rate from Goodenough Members this year (up from 47% in 2022) and its NPS has risen eight points (up from +58 last year).
The College is also pleased to have been shortlisted for the prestigious 2023 Best Specialist Housing (UK and Ireland) award – the winner of which will be announced at the Global Student Living Index awards event on 19 October.
College Director Alice Walpole commented: “Our charitable mission is to create a stimulating, inclusive and supportive residential community for outstanding postgraduate students. We use the Global Student Living Index to track the views of our College members to ensure that we are delivering that community in the way that best suits their needs and preferences.
“We are delighted that direct feedback from our residents, through the GSLI, has resulted in our being awarded this year the highest certification, Platinum, as well as a net promoter score of 66 and shortlisting in the Best Specialist Housing Provider category. We will make good use the GSLI data to help us further improve our environment, services and community for the benefit of those who will join us in future years.”